I. Introduction
eCharge recognizes the importance of respecting the privacy of our subscribers.
Accordingly, we want you to understand how personal information about you may be used
or disclosed and, the choices we provide you to request that your information be updated
or corrected or not released.
eCharge also recognizes the need for security on the Internet, which is why we have
Internet security standards and procedures in place to protect against unauthorized
disclosure of information or access to information about you from our Web site. In addition,
we limit employee access to personally identifiable information about you to those employees
who have a business purpose for access to such information.
II. Does eCharge collect Personal Information?
Yes, eCharge and providers of eCharge products and services through this Site ("Providers")
obtain information in several ways, described below:
1. Visiting eCharge on the Web
When you connect with our Web site, we may gather information about your visit, but not about you
personally. This information is collected on an aggregate basis. No personal information
is associated with the statistics. For example, while we can determine that on a specific
day the site had thousands of visitors, we do not know anything about those visitors in
terms of e-mail address or any other personal data.
Different technologies are used to collect aggregate statistics, including web server logs and
cookies. Web server logs tell which pages are more and less popular in our site. A cookie
is a small piece of information that a Web site stores on your Web browser on your PC and
can later retrieve. The cookie cannot be read by a Web site other than the one that set the
cookie. We use cookies for a number of administrative purposes; for example, to store your
preferences for certain kinds of information. Most cookies last only through a single
session, or visit to our site. These cookies do not collect personably identifiable
information and do not combine the information collected through cookies with other
personal information to identify who you are or your e-mail address. Cookies cannot be used
to obtain data from your hard drive or get your e-mail address. The only way that any
private information could be part of your cookie file would be if you personally gave that
information to a Web server. You may be able to set up your Web browser to inform you when
cookies are set or to prevent cookies from being set.
2. eCharge Net Account
In the event you wish to apply for an eCharge Net Account and take advantage of the products and
services offered by eCharge and other persons providing services through the eCharge Web
site, you will be required to become an eCharge subscriber. If you apply for the credit
eCharge Net Account, your application information will be provided to Washington Mutual
Bank, FA ("WAMU"). The application contains personal information, such as your name, email
address, phone number, social security number, and other similar information needed to
identify and serve you. This information, as well as information obtained from credit
bureaus, is necessary to evaluate your credit application. The information about your
credit eCharge Net Account transactions will also be provided to WAMU.
If you apply for the prepay eCharge Net Account, your application information will be
provided to eCharge Bank. The application contains personal information, such as your name,
email address, phone number, social security number, and other similar information needed
to identify and serve you. The information about your prepay eCharge Net Account
transactions will also be provided to eCharge Bank.
3. Communications with eCharge
eCharge and the Providers may keep track of when and why you write us or speak to us regarding
your experience with eCharge products and services and this Site, such as questions about your
account, or issues about goods and services provided in conjunction with eCharge. This allows
you to receive consistent, quality service.
4. Promotional Offers
Throughout the eCharge site, you have the opportunity to send e-mails, request information,
enter contests and respond to various promotions. If you choose to participate in any of
these activities, you will be providing eCharge with some type of personal information
about yourself.
5. Voluntary Customer Surveys
eCharge may periodically conduct individual voluntary customer surveys. We encourage
our customers to participate in these surveys because they provide us with important
information that helps us to improve the types of services we offer, and how we provide
them to you.
6. Children
eCharge and the Providers do not knowingly solicit data from children under 13
years old. Furthermore, we do not knowingly market our products and services to children
under 13 years old.
III. How Is Personal Information Used?
eCharge, the Providers (including eCharge Bank and WAMU), and participating
merchants may use and share personal information in different ways, such as:
- To provide users with the highest level of service and to protect against
the fraudulent or improper use of the eCharge products and services.
- To provide information as is necessary to fulfill the fundamental purpose
of our products and services, including providing certain information to third party
service providers in connection with transactions using the eCharge products and services.
- To identify users of eCharge products and services that may be interested in
offers of goods and services that are suited to their needs and interests, both from eCharge
and from other parties.
- To provide notice of additional services or programs run by eCharge or our marketing
partners with information practices unique to that program. In every event, we will inform
you of the information practices unique to that program before you choose to participate.
- In response to a lawful request issued by a court, government agency, or regulatory
authority with jurisdiction to make the request or to otherwise comply with legal requirements.
- To companies that work for eCharge or others providing services through this Site,
such as printing and data processing companies. These companies are required to keep the
information provided to them confidential.
- To affiliates in order to serve you. Personal information (other than experience or
non-identifying information) will not be shared with affiliates unless you receive prior
notice and you have not exercised your right to be excluded from such sharing.
IV. Do I have to get Offers of Goods and Services from eCharge or Other Companies?
No, eCharge lets you decide whether or not to receive new offers of goods and services.
eCharge Net Account customers are offered the opportunity to receive special offers from
eCharge, on-line retailers and other companies as part of the application process. These
special offers may include specials offered by on-line retailers or new products and
services offered by eCharge. Customers may chose not to receive any of these offers from
eCharge, on-line retailer or other companies. If you prefer, you may choose not to receive
the offers of goods and services that we make available to our subscribers by sending an
e-mail to technical@echarge.com. Please include
your first and last name, email address, and home address. Due to the time involved in
processing these requests, there is a possibility that you will briefly continue to receive
such offers after opting out.
V. What If I Have a Question or Problem?
eCharge is committed to preserving the privacy of our subscribers. We have described
the manner in which we collect and use personal information. We provide you with a choice
regarding our use of personal information. In the event you have concerns, questions or a
problem arising out of our performance pursuant to this policy, it should be directed to us
by email at technical@echarge.com.
VI. How to Update or Delete Your Information
If you want to request that we update or delete your personal information in regard
to eCharge products and services,
You can send email to technical@echarge.com,
Subject: Change/Modify
If you have any questions about this privacy statement you can contact:
eCharge Corporation
Security
500 Union Street, Suite 745
Seattle, WA 98101, USA
technical@echarge.com
Or if you have questions about the practices of this site, or your dealings with this Web
site, you can contact:
Senior Webmaster
eCharge Corporation
500 Union Street, Suite 745
Seattle, WA 98101, USA
technical@echarge.com
VII. Links
Our web site contains links to other sites. Please be aware that we are not responsible
for the content or privacy practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of each and every Web site that
collects personally identifiable information. This privacy statement applies solely to
information collected by this Web site.
VIII. Changes
By using this site, you signify your assent to the eCharge On-line Privacy Policy.
eCharge reserves the right to make changes to the privacy statement at its sole discretion.
Such changes, if any, will be posted at this location, so we recommend that you occasionally
check back to this posted privacy statement for changes.
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